Refund policy

Since the products we sell are living things, we limit the returns we accept - the journey can be challenging, and we package them to survive. When ordering, please make sure you choose products that are approved to grow according to the growing zone/climate. We cannot guarantee success if you order and plant products that grow outside the accepted zone.  Because of the variety of climates and weather, we also cannot guarantee or replace plants that are lost for reasons out of our control.

If you have an issue, please contact us as soon as possible so we can provide expert assistance and work to provide a replacement if needed.

We ship living products from Sunshine Valley Garden. All sales are final. If a living product is rejected on delivery, there will be no refunds. If your package arrives damaged, please get in touch with us immediately. Your claim must be received within three days of receiving the package with a verification photo of the damage. We will reship the damaged order after receiving and verifying your claim. If the replacement product is out of stock, we will work with you on a reasonable substitute or issue a refund for the damaged product.  To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

Additional non-returnable items:
Gift Cards

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Cancellations

Orders can only be canceled or changed before they are shipped. Some orders are picked, packaged, and shipped within a few hours after the order has been placed. 

Missing Packages
Missing packages must be reported within two business days. Contact us so that we can perform a trace and find your missing parcel. After two business days, we cannot complete a trace and acknowledge that the package was delivered to your location. There are no refunds, and if the carrier has lost the box, we will reship your missing products. You will receive an email as soon as your package is delivered.